FAQ

1. Browse available races on our platform
2. Select the ticket you want
3. Create an account (if you haven’t already)
4. Complete payment
5. Provide your details for the ticket transfer (name, email, and sometimes date of birth/address depending on the race)
6. Wait for the seller to transfer the entry into your name
7. Receive confirmation from the race organiser

Yes. All payments are processed through Stripe and held in escrow until after the event to protect you.

The seller has 72 hours to initiate the transfer after your purchase. Once they transfer the entry, the race organiser will send you a confirmation email. This timeline varies by race – some confirmations arrive immediately, others closer to race day. Some races require bib collection at the event. You can also log onto your account and view the order transfer confirmation that the seller has uploaded.

Contact us immediately at support@raceetickets.com. If the seller hasn’t transferred the ticket within 72 hours, we’ll automatically intervene. Our Buyer Guarantee protects you – if you don’t receive a valid ticket, you’ll get a full refund including all fees.

No. Race entries are for specific dates and times, so they’re exempt from the 14-day cooling-off period. However, if you can no longer attend, you can re-list your ticket on Racee (check the race’s transfer policy first to ensure they allow it).

Our Buyer Guarantee means:

– You’ll receive your ticket on time

– Your ticket will be valid for entry

– Your ticket will match the description

If any of these fail, we’ll give you a full refund including all fees. You must report issues within 48 hours after the event.

Report it to us within 48 hours after the event. Provide evidence (emails, screenshots, race organiser correspondence, photos if you were turned away). We’ll investigate and if the ticket was indeed invalid, you’ll receive a full refund including all fees under our Buyer Guarantee.

You must report issues within 48 hours after the event. This helps us investigate quickly while evidence is fresh. This reporting window doesn’t affect your statutory consumer rights.

Yes, but the race entry must be transferred into the runner’s name. Make sure to provide their correct details (not yours) when completing the purchase so the seller can transfer the entry to them.

No. Run time estimates don’t restrict who can buy a ticket. However, some races have wave starts based on estimated times. Check the listing details and race information to understand what you’re purchasing.

Yes. The seller will transfer the race entry into your name using the race organiser’s official transfer system. You’ll receive confirmation from the race organiser once the transfer is complete.

The seller receives only the information necessary to complete the ticket transfer. This typically includes:

– Your full name (always)

– Your email address (always)

– Your date of birth (if required by the race organiser)

– Your postal address (if required by the race organiser for bib delivery)

The specific information depends on what the race organiser requires for their transfer system. Sellers are strictly prohibited from using this information for any purpose other than the ticket transfer, and must not retain it after the transfer is complete.

No. All communication goes through Racee. This protects both buyers and sellers and ensures transactions stay within our secure platform where you’re covered by our guarantees.

1. Create a Racee account
2. Create a listing by selecting the race and entering in the face value and the selling price. You may want to add additional details such as whether it includes a medal or if it’s a specific wave time.
3. Submit your listing
4. Once it sells, you’ll be notified with buyer details to complete the transfer within 72 hours
5. Once transferred you will be required to confirm this on the order and upload

No. Buyer payments are held in escrow and released to your Racee account balance 5 working days after the event.

Escrow allows Racee to:

– Protect buyers from invalid or undelivered tickets

– Resolve disputes fairly

– Comply with UK consumer protection laws

No. You can only list your ticket at the face value you originally paid to the race organiser.

Race entries with a face value below £5 cannot be listed on Racee.

The minimum listing price is £5.00. The maximum listing price is the face value of the ticket.

Payment is released to your Racee account balance 5 working days after the event (assuming no issues are reported by the buyer during the 48-hour dispute window). You can then request your balance to be paid out which can take up to 5 working days.

After your ticket sells, we’ll send you the buyer’s details needed to complete the transfer.

You then:

1. Log into the race organiser’s website/system
2. Find the ticket transfer section
3. Enter the buyer’s details as provided
4. Submit the transfer
5. Confirm with us that the transfer has been initiated (within 72 hours) by selecting ‘Confirming Transfer’ on the order and upload proof.

In some cases you may need to email the race organiser directly.

You must confirm that you’ve initiated the ticket transfer and uploaded proof within 72 hours of the sale. Failure to do so may result in us sourcing a replacement ticket at your expense, payment being withheld, and/or account suspension.

You do, as the seller, and you must absorb this cost. This is why it’s important to consider transfer fees before listing low-value tickets. Check the race organiser’s transfer policy before deciding to sell.

If a buyer reports that:

– The ticket wasn’t delivered, or

– The ticket was invalid or refused entry

Racee will investigate and may request evidence from both you and the buyer.

If the issue is confirmed:

– The buyer will be refunded

– Your payment will not be released

– We may source a replacement ticket at your expense

No. Once your ticket sells, it’s a binding contract. You’re legally obliged to transfer the ticket as described.

Failure to transfer a ticket so may result in us sourcing a replacement ticket at your expense, payment being withheld, and/or account suspension.

Yes, you can edit or delete your listing at any time before it sells. Once someone purchases your ticket, the listing is locked and cannot be changed.

Yes but you will need to list them separately.

We only have events on our site that allow name changes or transfers. If your specific ticket is non-transferable, please do not list it on our site as we will ultimately refund the buyer and you will not receive payment.

Some races only allow one transfer – check the race organiser’s terms and conditions. If you purchase a ticket on Racee and later want to resell it, verify the race allows multiple transfers before listing it again on our platform.

No. Charity places and championship entries are not accepted on Racee as race organisers don’t allow these to be transferred or sold.

We’re constantly adding new races. If a race isn’t listed, it might be because:

– We haven’t added it yet

– The race doesn’t allow name changes/transfers

– It’s a championship or qualification race

– It’s a virtual or hybrid event (we only support in-person races)

Request races by sending us an email, and we’ll work on adding them.

Racee is not the event organiser. If a race is cancelled, buyers are directed to the race organiser for refunds. Racee may assist administratively and manage escrowed funds where applicable.

Email support@raceetickets.com within 48 hours after the event with:

– Your order number

– Description of the issue

– Any evidence (screenshots, emails, race organiser correspondence)

– Photos if relevant (e.g., being turned away at registration)

We’ll investigate and respond within the timeframes outlined in our Terms and Conditions.

When you report an issue:

1. We’ll ask for evidence from you within 24 hours
2. We’ll contact the seller for their evidence within 24 hours
3. Both parties have 48 hours to provide requested evidence
4. We’ll make a final decision within 5 working days of receiving all evidence
5. Our decision is final (though it doesn’t affect your statutory rights or right to legal action)

Email us at support@raceetickets.com for any questions, issues, or concerns. We’re here to help make your experience smooth and secure.